Transformation

From reactive field teams to connected field operations

Give every technician the information, tools and visibility needed to deliver exceptional service.

Traditional approach

Technicians depend on phone calls and paperwork
Limited visibility into technician location and progress
Manual service estimation and approvals
Inconsistent repair quality
Missed upsell opportunities

With Unite

A single mobile workspace for every job
Real-time field visibility and job tracking
Intelligent estimates with faster approvals
Standardized service workflows and quality checks
Guided recommendations during service visits

One connected workflow from assignment to service completion

Service request assigned
Technician receives job
Customer and product details available
Estimate prepared
Repair executed
Quality checks completed
Payment collected
Customer sign-off
Job closed

Capabilities

Everything technicians and field managers need to execute service efficiently

Manage job execution, workforce visibility, quality checks and on-site payments from one mobile workspace.

Technician Mobile App

Give technicians everything they need to complete every job efficiently.

Daily job schedule
Customer and product information
Service history
Job status management
Digital job sheets

Intelligent Field Execution

Help technicians make faster, more accurate service decisions.

Intelligent service estimation
Spare part recommendations
Repair documentation
Guided workflows
Digital checklists

Workforce Visibility

Monitor field teams and workforce availability in real time.

GPS tracking
Live technician status
Attendance and leave management
Workforce availability

Quality & Compliance

Standardize service quality across every visit.

Pre-repair quality checks
Post-repair quality checks
Digital proof of service
Customer acknowledgements
Compliance workflows

Payments & Service Completion

Complete every service visit without unnecessary follow-ups.

Digital payment collection
Service completion
Invoice generation
Customer sign-off

Revenue Opportunities

Turn every service visit into a relevant customer engagement opportunity.

Upsell recommendations
Accessory recommendations
AMC recommendations
Customer feedback capture

Built for enterprise

Built for Modern Field Teams

Equip technicians with a unified mobile experience that combines service information, intelligent recommendations, digital workflows and real-time connectivity, helping them deliver faster, more consistent service while reducing operational overhead.

Mobile-first experience

Configurable service journeys

API-first architecture

Improve technician productivity and service quality at scale.

For field operations

Higher technician productivity
Better first-time fix rates
Improved field visibility
Standardized service quality
Faster job completion
Better revenue opportunities

For the business

Faster service turnaround
Lower operational costs
Better customer satisfaction
Increased service consistency
Higher technician utilization
Increased service revenue

Empower every technician to deliver better service

See how Unite helps field teams work smarter, complete jobs faster and deliver consistent service experiences from every service visit.

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Run all of after-sales — or only the part you need

Technician & Field Force Management

From reactive field teams to connected field operations

One connected workflow from assignment to service completion