Transformation

From operational complexity to operational excellence

Bring every aspect of your service operations onto a single platform.

Traditional approach

Service teams work across disconnected systems
Technicians manually identify parts and prepare estimates
Manual approval delays slow down repairs
Limited visibility into partner performance and operations
Inconsistent service execution across partners

With Unite

A unified operational workspace
Intelligent spare recommendations and service estimation
Automated approvals based on configurable pricing rules
Centralized monitoring and governance
Standardized workflows and operational controls

One connected workflow for faster, more consistent service execution

Service request created
Technician identifies product
SBOM recommends compatible spare parts
Approved pricing applied
Estimate generated
Auto-approval or approval workflow
Repair executed
Quality checks completed
Operations dashboard updates

Capabilities

Everything you need to run high-performing service operations

Manage estimation, spare parts, partner governance and day-to-day service control from one place.

Powered by SBOM & AI-led Intelligent Layer

Ensure every repair starts with the right part at the right price.

Service Bill of Materials (SBOM)
Variant-wise spare mapping
Compatible spare recommendations
Approved spare pricing
Intelligent service estimation
Automatic approvals within configured price thresholds

Partner Onboarding & Governance

Standardize how your service network is onboarded, managed and governed.

Partner onboarding
Territory allocation
Brand authorization
SLA governance
Performance monitoring
Compliance management

Service Operations Control

Gain complete visibility into day-to-day service operations.

Service operations dashboard
Work allocation and monitoring
SLA monitoring
Exception management
Operational reporting
Service analytics

Spare Operations

Keep the right parts available where they are needed.

Spare availability
Inventory visibility
Spare allocation
Consumption tracking
Stock reconciliation

Operational Controls

Deliver consistent service through configurable workflows and governance.

Approval workflows
Business rules
Pre- and post-repair quality checks
Role-based access
Operational configurations

Built for enterprise

Built for Enterprise Service Operations

Built for high-volume consumer durable service ecosystems, Unite helps OEMs standardize service execution, simplify partner management and improve operational visibility through configurable workflows, intelligent automation and API-first architecture.