Unite
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Effortless after-sales experiences. Measurable savings for your business.

Unite connects the entire service journey—from request and AI-led diagnosis to field execution, repairs and settlements—helping teams resolve issues faster, deliver consistent experiences and save on every service request.

  • Faster, AI-led resolution
  • Consistent experiences across every channel
  • Measurable savings per service request
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Built from a decade of real-world service operations

Shaped by real-world experience

A decade of running India’s after-sales service, distilled into one platform.

From request to resolution, AI agents move service forward

One connected journey for customers. Intelligent automation underneath. Your team stays in control.

From request to resolution — the AI-agents runs it, your team steers it

One request, two lanes moving in sync — the calm your customer feels on top, the work your team runs underneath. One AI core drives both.

SR #41209732 · AC not cooling · Noida

Decided in real time
  • Request raised icon

    12:19

    Request raised

    via app, in 30 seconds

  • AI diagnosed icon

    12:19

    AI diagnosed

    likely gas leak, from symptoms

  • Technician matched icon

    12:20

    Technician matched

    certified, 2.1 km away, part in van

  • Slot confirmed icon

    12:45

    Slot confirmed

    same day — 26 minutes later

  • Fixed and rated icon

    17:02

    Fixed & rated

    first visit · NPS 9

Unite AI core

  • Device recognition

    Device, warranty, and history — known instantly.

  • AI-powered diagnostics

    Cause from symptoms, fixed in one visit.

  • Intelligent dispatch

    Matched by skill and location, AI-trained & assessed.

  • Predictive parts & approvals

    Parts forecast, costs auto-cleared.

  • Automated RMA

    Returns & replacements, zero manual steps.

  • Proactive engagement

    Updates before customers ask — calls drop.

AI agents handle routine decisions. Your team stays in control of exceptions.

Powerful solutions for every stage of the service lifecycle

Modular by design — eight modules that work standalone or together. API and MCP ready.

Powerful solutions for every stage of the service lifecycle

Modular by design — eight modules that work standalone or together. API and MCP ready.

Omnichannel Customer Support

Every customer conversation, on every channel, in one workspace.

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Unified Customer Inbox

Give agents complete customer context in a single workspace.

Multi-channel Engagement

Engage customers consistently across the channels they prefer.

Intelligent Case Management

Turn every interaction into a trackable, efficiently managed service case.

AI-assisted Support

Help agents triage, understand and resolve customer requests faster.

Customer Self-Service

Enable customers to resolve routine requests and track service progress independently.

Warranty, AMC & Preventive Maintenance

Know what’s covered, renew contracts, and service before things break.

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Warranty Management

Validate coverage and service eligibility quickly and consistently.

AMC Management

Manage contracts, renewals and service entitlements throughout the AMC lifecycle.

Preventive Maintenance

Plan and track scheduled maintenance before service issues escalate.

Service Operations Management

Run the service network — right part, right partner, full visibility.

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Intelligent Service Estimation (SBOM)

Ensure every repair starts with the right part at the right price.

Partner Onboarding & Governance

Standardize how your service network is onboarded, managed and governed.

Service Operations Control

Gain complete visibility into day-to-day service operations.

Spare Operations

Keep the right parts available where they are needed.

Operational Controls

Deliver consistent service through configurable workflows and governance.

Technician & Field Force Management

Everything a technician needs to close the job on the first visit.

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Technician Mobile App

Give technicians everything they need to complete every job efficiently.

Intelligent Field Execution

Help technicians make faster, more accurate service decisions.

Workforce Visibility

Monitor field teams and workforce availability in real time.

Quality & Compliance

Standardize service quality across every visit.

Payments & Service Completion

Complete every service visit without unnecessary follow-ups.

Revenue Opportunities

Turn every service visit into a relevant customer engagement opportunity.

Returns & Inventory Management

Track every return and part — and recover value, not write it off.

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Return Merchandise Authorization (RMA)

Standardize and track every return from initiation to closure.

Inventory Management

Maintain accurate inventory across warehouses, service partners and service locations.

Refurbishment Management

Recover value from returned products and spare parts through structured refurbishment workflows.

Defective Spare Disposal

Control the disposal of non-repairable inventory through governed processes.

Inventory Intelligence

Identify inventory risks and opportunities through real-time operational visibility.

Escalation Management

Catch critical cases early and resolve them before an SLA breaks.

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Intelligent Escalation Management

Ensure every critical issue receives the right attention at the right time.

SLA & Priority Management

Monitor service commitments and act before response or resolution timelines are breached.

Intelligent Routing & Case Consolidation

Route critical cases accurately and prevent duplicate issues from fragmenting ownership.

Operational Visibility

Monitor critical cases, aging and SLA performance across the organization.

Governance & Audit

Maintain clear accountability throughout the escalation lifecycle.

Exchange & Buyback Management

Turn old devices into new sales — clean valuation and fulfilment.

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Eligibility & Valuation

Evaluate each product consistently using configurable program and valuation rules.

Program Management

Configure and manage exchange and buyback programs from request to completion.

Reverse Logistics

Coordinate product collection and movement throughout the trade-in journey.

Settlement & Fulfilment

Complete exchanges and buybacks through connected fulfilment and settlement workflows.

Program Insights

Monitor program execution, conversion and operational performance.

Payments & Settlements

Collect, settle and reconcile every payment across service.

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Digital Payment Collection

Enable convenient payment collection throughout the service journey.

Settlement Management

Calculate, track and reconcile settlements across technicians and service partners.

Billing & Invoicing

Generate accurate service invoices and maintain clear financial records.

Financial Controls

Apply consistent rules and approvals to every financial transaction.

Financial Insights

Monitor collections, settlements and reconciliation from a centralized view.

A platform built for scale, integration and automation

Flexible platform capabilities that connect enterprise systems, orchestrate communication and provide the foundation for connected after-sales operations.

Works with the platforms, gateways and AI models you already run

ChatGPT Claude Gemini Amazon Quick Oracle Cloud ERP Razorpay PayU

Enterprise-grade, secure and compliant by design

The controls, isolation and governance large brands require — built into the platform, not bolted on.

Go live in 30 days — powered by Agentic AI

Unite puts agentic AI to work across calls, claims, technicians, parts, and payments — and we commit to taking you live in 30 days. Start with a risk-free pilot and scale on proof.

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