Transformation

From fragmented returns to complete inventory control

Simplify reverse logistics and maintain complete visibility across your service inventory.

Traditional approach

Manual return approvals
Poor visibility into returned products
Difficult inventory reconciliation
Returned products remain idle
Inconsistent disposal processes

With Unite

Standardized RMA workflows
End-to-end return tracking
Centralized inventory visibility
Structured refurbishment workflows
Controlled disposal with complete audit trails

One connected workflow for efficient reverse logistics

Return request raised
RMA created and approved
Product or spare received
Item inspected and assessed
Decision taken: restock, refurbish or dispose
Relevant workflow completed
Inventory updated
Return closed

Capabilities

Everything you need to manage returns, refurbishment and service inventory

Manage returns, inventory, refurbishment and disposal from one place.

Return Merchandise Authorization (RMA)

Standardize and track every return from initiation to closure.

RMA creation
Return approvals
Return tracking
Return status management
Return reason capture
Receipt confirmation

Inventory Management

Maintain accurate inventory across warehouses, service partners and service locations.

Spare inventory visibility
Stock movement tracking
Warehouse and location transfers
Inventory reconciliation
Stock availability
Inventory adjustments

Refurbishment Management

Recover value from returned products and spare parts through structured refurbishment workflows.

Product and spare inspection
Condition assessment
Refurbishment workflow management
Refurbishment tracking
Return to usable inventory
Refurbishment history

Defective Spare Disposal

Control the disposal of non-repairable inventory through governed processes.

Defective spare tracking
Disposal approvals
Scrap management
Disposal status tracking
Inventory write-off records
Complete audit trail

Inventory Intelligence

Identify inventory risks and opportunities through real-time operational visibility.

Inventory dashboards
Return analytics
Aging inventory visibility
Inventory movement reports
Refurbishment reporting
Inventory exception monitoring

Built for enterprise

Built for Enterprise Service Supply Chains

Unite helps consumer durable OEMs manage reverse logistics, inventory movement, refurbishment and disposal through standardized workflows, configurable business rules and complete operational visibility across warehouses, service partners and field operations.